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Information | Resources
How It Works
Transforming your space with The Mural Story is simple and seamless. Here’s how it works:
Explore Our Collection: Browse our extensive range of wallpapers, featuring various themes and designs. Use our filters to find the perfect match for your style and space.
Choose Your Design: Select the design that speaks to you. Each wallpaper comes with detailed descriptions and high-resolution images to help you make an informed decision.
Customize Your Order: Choose the size and quantity that fits your needs. Our wallpapers are available in standard rolls, and custom sizes can be made to order.
Place Your Order: Add your selected items to the cart and proceed to checkout. Our secure payment gateway ensures your information is safe.
Enjoy Your New Space: Once your order is delivered, follow our simple installation guide to transform your room. If you need assistance, our customer support team is always here to help.
Ordering & Returns
Ordering
Easy Online Ordering: Simply browse, select, and checkout. Our user-friendly website makes it easy to find and purchase the perfect wallpaper.
Order Confirmation: After placing your order, you will receive a confirmation email with your order details and estimated delivery time.
Track Your Order: Stay updated with your order status through our tracking system. You’ll receive notifications at each stage of the process.
Returns
Hassle-Free Returns: We understand that sometimes things don’t work out. If you are not completely satisfied with your purchase, you can return it within 30 days of delivery.
Return Process: To initiate a return, contact our customer service team with your order details. We will provide you with a return authorization and instructions on how to send the item back.
Refunds: Once we receive your returned item, we will inspect it and process your refund within 5-7 business days. Refunds will be issued to the original payment method.
Please note: Custom orders and items marked as final sale are not eligible for returns.
Installation
Installing your The Mural Story wallpaper is a straightforward process. Follow these steps for a flawless finish:
Prepare Your Wall: Ensure the wall surface is clean, dry, and smooth. Remove any old wallpaper and repair any imperfections.
Measure and Cut: Measure the height and width of your wall and cut the wallpaper panels accordingly, leaving a little extra at the edges.
Apply Adhesive: Depending on the type of wallpaper, apply adhesive to the wall or the back of the wallpaper. Follow the instructions provided with your wallpaper.
Hang the Wallpaper: Start at the top and carefully align the wallpaper panel with your markings. Smooth out any air bubbles with a wallpaper brush or smoother.
Trim the Excess: Use a sharp utility knife to trim any excess wallpaper at the edges and around fixtures.
Enjoy Your New Look: Step back and admire your beautifully transformed space. For detailed instructions, refer to our installation guide included with your order. If you need professional assistance, we recommend hiring an experienced wallpaper installer.
Shipping
At The Mural Story, we ensure your orders are delivered promptly and safely.
Shipping Options: We offer standard and expedited shipping options. Choose the one that best suits your needs at checkout.
Processing Time: Orders are processed within 2-3 business days. Custom orders may take longer to process, and you will be notified of the estimated delivery time.
Delivery Time: Standard shipping typically takes 5-7 business days, while expedited shipping takes 2-3 business days.
International Shipping: We ship worldwide. International shipping times and rates vary based on the destination. Please note that customs duties and taxes may apply and are the responsibility of the customer.
Order Tracking: Once your order is shipped, you will receive a tracking number to monitor your shipment’s progress. If you have any questions or concerns about your order, our customer service team is here to help.
