Shipping policy

Shipping Policy for The Mural Story (www.themuralstory.com)

Last updated on Jan 24, 2025


At The Mural Story™, trademarked and owned by Ekam Internet LLP, we strive to ensure a smooth and timely delivery of your customized wallpaper orders. This Shipping Policy outlines the terms and conditions regarding the processing, shipping, and delivery of orders placed through our website, www.themuralstory.com.

1. Order Processing

1.1. Order Confirmation:

Once your order is placed, you will receive an order confirmation email with the details of your purchase. Please review the information and contact us immediately at hello@themuralstory.com if there are any errors.

1.2. Production Time:

Since all our wallpapers are customized, production times typically range from 2 to 4 business days, depending on the complexity of the design and customization.

1.3. Delays:

If there are any delays due to unforeseen circumstances (e.g., material shortages, peak seasons), we will notify you promptly.

2. Payment Policies

For all orders placed on themuralstory.com, we work on Pre-Paid Payment terms. If you are planning to place a bulk order, please click here to contact us or email us at sales@themuralstory.com. We will contact you regarding postpaid onboarding procedures.

We Accept:

Are there any hidden charges?

When you purchase from themuralstory.com, there are NO hidden fees. All of the prices listed are final and all-inclusive. The price shown on the product page is the price you will pay.

Is there any COD available?

Due to internal policies, themuralstory.com does not offer a Cash On Delivery service.

How does store credit works?

Any available store credit in your account can be used to pay for wallpaper orders placed on magicdecor.com. Please keep in mind that store credit cannot be used to purchase sample orders.

What is our GST Registration Number?
Our GST Registration number is: 06AAKFE7059D1ZF

3. Shipping Methods and Delivery

3.1. Shipping Partners:

We partner with reliable courier and logistics services to ensure your order reaches you in perfect condition.

3.2. Shipping Timeline:

Once the order is dispatched, delivery typically takes:

  • Within India:
    Handling Time : 2-4 business days (Monday to Friday)
    Transit Time: 1-5 business days (Monday to Friday)
    Total Shipping Time: 3 to 9 business days.
  • International Orders: 10 to 20 business days, depending on the destination.

3.3. Tracking:

A tracking number will be provided via email once your order has been shipped. You can use this number to track the status of your shipment.

3.4. Delivery Address:

Please ensure the shipping address provided during checkout is accurate. The Mural Story will not be responsible for delays or non-delivery due to incorrect or incomplete addresses.

4. Shipping Charges

4.1. Domestic Shipping (Within India):

  • All Orders Include the Shipping Cost

4.2. International Shipping:

Shipping charges for international orders are calculated based on the destination, package weight, and size. Any additional customs duties or taxes are the responsibility of the customer.

5. Packaging and Handling

5.1. Secure Packaging:

All wallpapers are carefully rolled and packed in sturdy tubes to prevent damage during transit.

5.2. Inspection Upon Delivery:

Please inspect the package upon delivery. If the package is damaged, do not accept it from the courier and contact us immediately at hello@themuralstory.com.

6. International Shipping Terms

6.1. Customs and Duties:

International orders may be subject to customs duties and taxes, which are the responsibility of the customer. Please check with your local customs office for details.

6.2. Delays:

The Mural Story is not responsible for delays caused by customs clearance or other regulatory processes.

7. Undeliverable Packages

If a package is returned to us due to incorrect address, failure to accept delivery, or other reasons beyond our control, we will contact you for reshipment. Additional shipping charges may apply.

8. Delivery Issues

TIMELINES AND RESOLUTION

1. Returns for defective products only
- Customers must report the defect within 2 days of delivery
- Required: Photos of the wallpaper for evaluation
- Email: hello@themuralstory.com or Call us or WhatsApp at +91 9289190162

2. No Exchange:
We do not accept Exchange for any purchase.

3. Order Cancellation
- Orders can be cancelled within 24 hours of placement
- Cancellation not available once production begins
- Contact: hello@themuralstory.com

4. Non-Delivery Claims
- Submit claims within 7 days of expected delivery date
- Provide order number and delivery address
- Contact: hello@themuralstory.com

5. Resolution Process
- Quality verification: 24 hours
- Replacement delivery: Within 2 business days
- Collection of affected wallpaper (if required): Arranged by The Mural Story

9. Contact Us

For any questions or concerns about your order or shipping, please contact us:

  • Email: hello@themuralstory.com
  • Call us or WhatsApp at: +91 9289190162
  • Operating Address: 2nd Floor, Core A, Silverton Towers, Golf Course Ext Rd, Sector 50, Gurugram, Haryana 122018
     Registered Office (Ekam Internet LLP): B4/7A, The Hibiscus, Sector 50, Nirvana Country Road, Gurgaon, Haryana - 122018

This Shipping Policy is designed to ensure a seamless and hassle-free delivery experience for our customers.