Refund policy

Return & Quality Assurance Policy - The Mural Story

Last updated on Jan 24, 2025

Quality Commitment

At The Mural Story™, trademarked and owned by Ekam Internet LLP, we are dedicated to delivering exceptional quality. Every wallpaper strip undergoes thorough inspections by our skilled production team to ensure it meets our high standards before leaving our facility.

TIMELINES AND RESOLUTION

1. Returns for defective products only
- Customers must report the defect within 2 days of delivery
- Required: Photos of the wallpaper for evaluation
- Email: hello@themuralstory.com or Call us or WhatsApp at +91 9289190162
- Refund will be initiated within 2 days of successful eligibility for refund and it will take 5-7 days for refund to be credited back to the source of payment - bank account of credit card.

2. No Exchange:
We do not accept Exchange for any purchase.

3. Order Cancellation
- Orders can be cancelled within 24 hours of placement
- Cancellation not available once production begins
- Contact: hello@themuralstory.com

4. Non-Delivery Claims
- Submit claims within 7 days of expected delivery date
- Provide order number and delivery address
- Contact: hello@themuralstory.com

5. Resolution Process
- Quality verification: 24 hours
- Replacement delivery: Within 2 business days
- Collection of affected wallpaper (if required): Arranged by The Mural Story

Important Notes

Made-to-Measure Products:

Since all wallpapers are custom-made to your wall dimensions, we cannot accept returns for the following reasons:

  • Changes in plans.
  • Post-installation concerns.
  • Incorrect measurements provided by the customer.

Installation Guidelines

  • Pre-Installation Check:
    Carefully inspect your wallpaper prior to installation or scheduling an installer.

  • Third-Party Installation:

    • While we can recommend local installers, they are not directly associated with The Mural Story.
    • We are unable to compensate for installation costs or errors made by third parties.
    • Installation cancellation fees cannot be reimbursed if product issues are discovered after booking an installer.

Support

For any questions or concerns, our team is happy to assist. Contact us via email at hello@themuralstory.com or Call us or WhatsApp at +91 9289190162 for support.

Operating Address: 2nd Floor, Core A, Silverton Towers, Golf Course Ext Rd, Sector 50, Gurugram, Haryana 122018
 Registered Office (Ekam Internet LLP): B4/7A, The Hibiscus, Sector 50, Nirvana Country Road, Gurgaon, Haryana - 122018

This policy is designed to ensure transparency, quality assurance, and seamless communication for our custom-made wallpaper products.